Faqs
Are you open during lockdown?
Additionally, you can order our medium cake range through NetFlorist. We are also available on the Mr D App (Durban, Johannesburg, Pretoria and Cape Town) for frozen whole cakes, 6 packs, a selected range of slices and individual portions as well as our retail range.
Are you offering delivery during the lockdown?
Delivery Enquiries
I see your cakes are on NetFlorist. Is delivery only for Gauteng?
We are also available on the Mr D App (Durban, Johannesburg, Pretoria and Cape Town) for frozen whole cakes available in medium and large, 6 packs, a selected range of slices and individual portions as well as our retail range.
My area is not on the Mr D Food App, how can I get a cake?
Can you deliver to place X?
I need a cake delivered to X, I am from Y, are you able to accommodate me?
Please visit our website www.chateaugateaux.co.za/shop/ to place your order with the address of the recipient and we will have your order delivered straight to their door!
How does your delivery work?
Simply visit our website www.chateaugateaux.co.za/shop/ to place your order and have it delivered straight to your doorstep on the next available date. Deliveries take place between 8am – 5pm, Monday to Friday (excluding public holidays).
Standard delivery fee is R60.00
When will my cake be delivered?
Your cake will be delivered within 48 hours from the time of placing your order, between 8am and 5pm. Kindly note that delivery times are not available and this depends on the volume and delivery route. For any queries relating to your online order, please contact our Online Delivery Team, online@chateaugateaux.co.za who will be happy to assist!
I’ve placed my order, payment has gone through. Is my order confirmed?
Can I pick up a cake at your store?
Do you deliver in CPT/Pretoria/Midrand?
Hi, I cannot select the delivery date. It is grey.
Dietary Requirement Enquiries
Do you offer eggless/gluten free cakes?
For our business to be able to achieve this, a lot has to be taken into consideration. However, we are aware of the demand and hope to be able to offer you all something soon!
Do you offer vegan/vegetarian?
Do you offer low carb/banting cakes?
For our business to be able to achieve this, a lot has to be taken into consideration. However, we are aware of the demand and hope to be able to offer you all something soon!
Customised/Personalised Cakes
Do you offer customised cakes?
It is possible, however, to purchase our large and medium cakes and customise or tier them with toppings of your choice or purchase our ‘Happy Birthday’ disk to personalise the cake. We hope that this will inspire you to add your own flair to your cakes in order to accommodate the theme of your birthday!
Donation or Sponsorship Requests
Please may I request a sponsorship for…?
Trading Hours
What are the trading hours for store X?
Loyalty App
How the Loyalty App works
- Loyalty app points are separated into hot drink points and cake points
- Points are earned for every hot drink and every 24cm cake purchase made; provided you scan your earn code instore
- Once your points reach a total of 10 for hot beverages, they are converted to a hot drink & cake slice reward. This reward allows you to enjoy any hot beverage as well as a cake slice/individual gateau or pastry of your choice
- Once your points reach a total of 10 for 24cm cake purchases, they are converted into a 24cm cake reward. This reward allows you to enjoy any 24cm cake of your choice
- Should you have any issues with scanning your code on any occasion instore, please leave your details with the shop attendant and they will facilitate the process of having your points added manually
- Currently, points can only be earned on hot drink purchases as well as 24cm cakes and no other items instore. We do hope to add more items in future where our app will have more functionality which can in turn, help us provide a better loyalty app program to our consumers
- Points can be earned on online purchases of 24cm cake and 6 packs, however, rewards cannot be redeemed online.
Steps to downloading our Loyalty App
- Visit your preferred App Store. Play Store for Android & App Store IOS
- Type in Chateau Gateaux APP
- Download and Install the app
- Open app and complete profile in full to get 5 free points
- If you would like to contact us, click on the “talk to us” tab and drop us a short message e.g. “Hi my name is X and I would like to find out if you sell cookies”
How do I find my Loyalty App Id?
- Go to the Chateau Gateaux App
- Click on the menu on the top left
- Go to your profile
- Under red SAVE button is your Loyalty App Id, for example: 97L3Y73Z8